A coronavirus update from CEO Nigel Hill

As the developments over the last week have shown, this isn’t business as usual – it’s a time of great stress and uncertainty. The spread of the COVID-19 coronavirus has deeply unsettled us all. My thoughts are with those directly impacted, our health care superheroes, and of course with you, our clients.

There’s no instruction manual for how to feel and lead at a time like this, but it’s not lost on our awesome team of caring people here at Multicap Tasmania that it’s also a moment in time when the work we’re doing in supporting our clients is most critical. Even in these difficult and challenging times, we won’t stop looking for new ways to empower people’s capability.

We have taken a number of steps to limit the risk to our vibrant community of clients and employees from the possible spread of coronavirus COVID-19. As always, our first priority in taking these steps has been the health, welfare and safety of everyone.

  • You would have seen due to Government advice we have made the difficult decision to close our day services/community hubs effective Thursday 26 MarchWe are able to provide services in an alternate way, including in home support servicesPlease contact us to request these or to find out more. We understand that these programs are an important part of the lives of our clients and encourage anyone seeking individual supports to fill this void to reach out. 

    Our residents who – until the closure – attended our community access services are continuing to receive adapted support during the regular hours. This is an attempt to make life continue as regularly as possible and maintain engaging and social (with distance) interactions and skill-based activities.

  • Based on the best medical advice available, we have closed face to face service in our offices (Launceston, Devonport and Burnie) effective today until we receive advice that it is socially responsible to reopen this part of our operations. You can reach out to us by phone and email to speak with us and clarify anything that is of concern or seek additional services. We continue to be here to support you and want you to know that you are not alone and will not go unsupported.

    email: [email protected]
    phone: 03 6431 3211

    We have already been proactively reaching out to you, and I’ve personally received very positive feedback and appreciation around the way our people have been reaching out to you about current supports and checking in to see that all is okay.

  • We are not merely ‘encouraging’ support workers who feel unwell to stay at home – we’ve required them to do so, and they are taking this direction very seriously which is pleasing to see. We’re also creating and considering deployment of our employees to other non-client facing tasks when safe and appropriate to do so.

  • To minimise the risk of exposure to COVID-19, most of our corporate support employees are now working remotely/from home. However, we recognise much of the essential work we do simply cannot be done from home so rest assured we’ve implemented a series of preventative health measures for employees — everything from increasing the frequency and intensity of cleaning to adjusting our practices to ensure the recommended social distancing guidelines. We’ve also stressed the critical need for our people to keep themselves safe and well outside of work so they can show up the best they can be for those they support every day.

  • Mandatory free training on Coronavirus COVID-19 – Our employees are all completing mandatory free training on the Coronvirus COVID-19 – a fantastic resource made available by the Commonwealth Department of Health – check it out here:
  • We have asked our people to start reaching out to you about finding other work arounds so we minimise the need for face-to-face in person visits. Visits which could expose both client and our employees to risk. Let me reassure you we are doing all we can to ensure clients continue to receive quality support and we will support families to stay connected in a variety of ways.

We need to be vigilant and work together to protect people most at risk, please continue to be safe and thoughtful, and take care of each other, above all else.

Nigel Hill
Chief Executive Officer

Published on 25 Mar 2020