Quality and Continuous Improvement Manager

Position Title: Quality and Continuous Improvement Manager

We’re Recruiting

Quality and Continuous Improvement Manager
Passionate about leading quality and consistent practice, building capacity, and embedding a culture of continuous improvement across an organisation? Join us in the newly established role of Quality and Continuous Improvement Manager and make a difference to the client experience by overseeing the delivery of ongoing quality assurance and continuous improvement processes.  

What we’re offering
Ongoing support, training and development
The ability to salary sacrifice so you can enjoy even more of your take home pay
A positive, collaborative, and supportive team culture.

About us
Multicap Tasmania is a leading disability services provider experiencing significant growth across the North West Coast and Launceston, this year we celebrate our 50th birthday. Join a caring, awesomely talented team of people who are passionate about improving our client experience and committed to being the best they can be every day. 

About the role
We are seeking appropriately qualified and experienced applicants with a knowledge of contemporary quality and continuous improvement practices in the disability sector.

As a Quality and Continuous Improvement Manager, you will be responsible for the ongoing implementation, development and monitoring of the Quality Management System, and promoting best practice across the organisation.  The role will also provide coaching and advice to build capability within practice and service delivery teams through quality management initiatives and plans that drive continuous improvement.  

About you
We will welcome your application if you have:

  • Experience  in leadership management including creation and implementation of organisational policies and procedures
  • Knowledge and experience in the NDIS Quality and Safeguarding Framework
  • Exemplary communication and customer service skills, with the ability to build and develop internal and external networks
  • Knowledge and/or experience of the implementation of Quality Management systems, ideally within a human services environment
  • Knowledge of NDIS compliance, standards and processes
  • The ability to be innovative with a positive, solutions focused attitude and approach
  • A passion for the client experience; ensuring we are empowering and encouraging our clients to lead their best lives


This role is a full time permanent position (or part time by negotiation) and a copy of the Position Description is available here:

PD50 Quality and Continuous Improvement Manager Position Description

For further information on the role please contact Nigel Hill (Chief Executive Officer) 
via email [email protected] or on 03 6431 3211 .

Applications must be submitted through the SEEK website and include:

cover letter detailing relevant knowledge, skills and experience. In addition the cover letter should address the selection criteria pertained in the Position Description **

A current resume, outlining a detailed work history and any training/qualifications undertaken.

** Please note that applications that do not attach a cover letter will not be shortlisted.
** Please note that applications that do not address the Selection criteria will not be shortlisted.

Applications close: 9am Monday 23rd August 2021