The Quality & Compliance Officer is responsible for overseeing compliance with NDIS Practice Standards and safeguarding frameworks, managing incident reporting and analysis, and supporting continuous improvement across services.  

The role provides coaching and collaboration to empower staff, ensures accurate reporting and data analysis, and drives quality outcomes through audits and practice reviews.  

In addition, the Officer has a dedicated focus on restrictive practices and safeguarding, coordinating authorisations, engaging independent oversight, and monitoring implementation to ensure practices remain least restrictive and uphold the rights of individuals.

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Essential Requirements:

• Current Drivers Licence and flexibility to travel across sites statewide as required 

• NDIS Worker Orientation - Quality, Safety and You certificate 

• Current Registration to Work with Vulnerable Persons (NDIS Endorsed) Worker Screening Check or ability to obtain 

• The right to work permanently in Australia 

Desirable:

• Ability to engage, coach, and influence others to drive continuous improvement and embed best practice. 

• Skilled in reviewing organisational activities, analysing data, and preparing clear reports with actionable recommendations. 

• Competence in analysing incidents and complaints, identifying safeguarding concerns, and supporting timely resolution. 

• Strong interpersonal skills with the capacity to build networks, foster collaboration, and resolve conflicts effectively. 

• Ability to work constructively with internal and external stakeholders, building confidence and trust in compliance processes. 

• Proven ability to manage workloads, prioritise tasks, and deliver outcomes within dynamic environments. 

• Competence in electronic case management and reporting tools, with advanced skills in Microsoft Office applications. 

• Resourceful and proactive in responding to emerging issues, demonstrating initiative and flexibility in problem-solving. 

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